Impersonation scams are one of the most common types of fraud affecting credit union members today. In these scams, criminals pretend to be your credit union—or a trusted employee—to trick you into sharing personal information or sending money.

Staying informed is the best way to stay protected.

Common Impersonation Scams Targeting Credit Union Members

• Phone calls claiming to be from your credit union about a “suspicious transaction”
• Text messages warning your account will be locked unless you respond
• Emails that look official but link to fake websites
• Requests for one‑time passcodes, PINs, or online banking details

Scammers may fake phone numbers or use logos and language that look legitimate.

Red Flags to Watch For

Be cautious if someone:

• Pressures you to act immediately
• Asks for your password, PIN, or one‑time code
• Requests payment using gift cards, wire transfers, or peer‑to‑peer apps
• Tells you not to contact your credit union directly
• Sends links or attachments you weren’t expecting

Your credit union will never ask for your full password, PIN, or one‑time passcode.

What to Do If You’re Unsure

If you receive a message or call that doesn’t feel right:

Stop. Don’t click. Don’t share.
Contact your credit union directly through its official website or phone number.

‍