Liberty FCU Online Banking
This Online and Mobile Privacy Policy explains how Liberty Federal Credit Union, ("Liberty FCU,” “we,” “us”) collect, use, protect, and disclose information and data when you visit any online, mobile site, or application that we own including, but not limited to, our website and our mobile apps (“Sites”). Please read this notice carefully to understand how we handle user privacy. By using any of the Liberty FCU Sites, you consent to this Online and Mobile Privacy Policy.
Liberty FCU collects information when you use one or more of our Sites. The type of information we collect
Personal Information: Through our Sites, we collect information that may, either alone or when combined with other information, identify you as an individual. This is referred to as "Personal Information." Personal Information may include your name, address, social security number, telephone number, and email address. Non-personal information we collect may include IP address and device identifier. We do not collect, capture, or retain Personal Information when you are just browsing our Sites. We may collect the following anonymous information we call "Device Information" when you visit our Sites:
Online Account Applicants: In addition to the Device Information discussed above, if you apply for a new deposit or investment account online, we collect Personal Information such as your name, address, telephone number and email address, and your account history information, Social Security Number, or other identification information, supporting documents, and other account qualification information. We keep this collected information from both completed and partially completed applications.
Online and Mobile Banking Users: In addition to the Device Information discussed above, if you do bank online with us, you are required to create an online banking profile by supplying a username, password, email address, and answers to a few security questions. Once you have created your online banking profile, we also collect and retain certain Personal Information including:
Some features included in Online and Mobile Banking may request access to data located on the device used to access Online and Mobile Banking. This may include biometric data, camera, contacts, and location data. You will be prompted to allow access to this data, and if access is not allowed, the feature requiring that data will not be fully functional.
Online Credit and Loan Applicants: In addition to the Device Information discussed above, if you choose to apply for credit or a loan online, we collect Personal Information including your name, address, telephone number, Social Security Number, date of birth, income, debts, email address, account history information, employment history and other credit qualification information. We keep this collected information from both completed and partially completed applications.
Credit and Debit Card Reward Customers: In addition to the Device Information, if you are a credit or debit card customer, and you decide to register for online access to the ScoreCardRewards Program we collect Personal Information including your name, postal address, and email address in addition to your card number(s).
App Users: If you download and use our app, Liberty FCU Mobile, we automatically collect and keep certain information about your mobile device or computer, such as your device’s unique identification number, its operating system, certain device settings and preferences, and information about how you are interacting with our apps. If you use our mobile deposit services, and take photographs of checks using our App, we will also collect an image of your check solely to process your deposit. Use of our app(s) requires access to your device’s location in the background.
We collect Personal Information and contact information from you to respond to your requests, deliver services, remember users and their preferences, perform statistical analysis, authenticate users, comply with legal and regulatory obligations, prevent fraud, detect and respond to security incidents, for marketing purposes, and to deliver information to prospective and current online account holders. We do not sell or lease the Personal Information we collect to non-affiliate third parties for marketing purposes, but we may share certain information with our affiliates and select non-affiliated third parties for other purposes. We retain Personal Information as permitted by applicable law. You should read this section carefully to learn more about what we do with the Personal Information you share with us:
Site Visit Information: When you visit our Sites or use our Apps we use anonymous information to help us remember you and your preferences. For more information on how we do this, please read the section on "Cookies and Beacons" below. We may also use cookies to identify and authenticate customers using a randomly assigned code, and not the customer’s Personal Information. Our Sites also collect location information with your permission, and we use that information to enhance the quality of our services by helping you find ATM and branch locations.
Online Account Applicant Information: If you apply for a deposit or investment account through our Sites, we may use the Personal Information you provide and share it with others to process your request for an account, to obtain background and credit information about you from third parties to the extent permitted by law or, if you share your telephone number, email address or physical address with us, we may use that information to contact you about the services for which you expressed an interest.
Online Banking Customer Information: If you are an online banking customer, we use the Personal Information you share with us to identify you, process your transaction requests, confirm your identity, and to offer our own or our affiliates’ products or services that may be of interest to you. We also use your contact information to respond to your telephone or online chat inquiries or to provide information on products or services. We may share information about you with third parties in accordance with our Privacy Policy.
Credit and Loan Applicant Information: If you apply for a loan or a credit card through our Sites, we may use the Personal Information you provide to process your request for a loan and to obtain background and credit information about you from third parties to the extent permitted by law. By applying for a loan or credit card through our Sites you agree that we may obtain this background and credit information.
Credit and Debit Card Rewards Program Information: If you participate in our ScoreCard Rewards Program, we may use the Personal Information you provide to allow you to access your ScoreCard Rewards Program account, to improve the ScoreCard Rewards Program, and to provide information about our own, or third-party products and services that we think are of interest to ScoreCard Rewards Program participants.
App User Information: If you use our Apps, we use the data collected to provide access to such services, process and perform requested transactions, and enhance the quality and efficiency of our mobile banking services. When you install our app a random user GUID unique to your device is generated, which identifies users and sends campaigns. The app tracks user’s app entry, app exit, and pages viewed within the app. Location is used for geofencing and beacon scanning and may be collected when the app is closed.
Legal and Law Enforcement Requests: We may disclose Personal Information or Device Information collected from our Sites as required or permitted by law, and to comply with any legal requests of such information.
A cookie is an electronic file our Sites place on your computer to store information that makes your visit to our Sites more efficient. Cookies let our Sites recognize if your computer or mobile device has visited or used our Sites before, and what security requirements and browser preferences your computer or mobile device requires. We only use cookies to provide better services and more effective Sites. Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Sites. Please see the LFCU Cookie Policy included in a section below for more details.
"Beacons" include small graphic files with a unique identifier that are used to track a visitor or user of our Sites online movements over time and across different websites. Unlike cookies, beacons are embedded on websites, not downloaded on your computer or device. We use beacons to better manage content and to improve the use and efficiency of our Sites.
When you visit our Sites, you may be asked if you would like to share your location with us. You must opt-in to sharing your location before we will collect location data. We use this information to offer location-specific services, such as locating our ATMs and branches near you. Our Apps use, but do not store, certain location-based data from your mobile device to help you find our branches or our ATMs. If you do not wish to use these location features, you can disable location services on your device.
You can update your contact or personal information by contacting us through telephone at 800-800- 9271 or online chat. You may also be able to update select information by logging into your account via online or mobile banking.
We take protecting your Personal Information very seriously. We use reasonable administrative, technical and physical safeguards to protect your Personal Information from unauthorized use or access. When you log in to any of our Sites, your login and personal information are protected by Transport Layer Security (TLS) encryption, a security protocol that helps to ensure the data sent over the Internet between your device and us remains confidential. Our secure websites use Extended Validation Certificates to provide greater assurance you are communicating with us and not another site that falsely claims or pretends to be us.
Secure Passwords: The mandatory use of a username and password to access account information provides additional security to your accounts. It is critical that your password is kept confidential. We will never ask you for your password. Multi-factor authentication may be used when a device is not recognized.
For your convenience, our Sites may contain links to other websites, or may refer you to other websites. Those other sites may be operated by other companies affiliated with us or by third party companies not affiliated with us. Once you leave our Sites and access another website, you are subject to the privacy and security policies of that website.
Our Sites and our Apps are not intended for children under the age of 13. Please do not access or use our Sites or our Apps if you are under 13 years of age. By using our Sites or using our Apps, you affirm that you are over the age of 13. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
For more information about the rights of California residents under the California Consumer Privacy Act, please see our CCPA Disclosure and Notice at Collection.
We may change this Online and Mobile Privacy Policy at any time without prior notice to you. Your continued use of our Sites after an update indicates your acceptance of any changes made to this Policy.
This Cookie Policy explains how Liberty Federal Credit Union, ("Liberty FCU,” “we,” “us”) uses cookies and similar technologies to recognize you when you visit our website at www.libertyfcu.org (“the Site”). It explains what these technologies are, why we use them, and your rights to control the use. You can opt-out of all non-essential cookies by clicking “Deny” on the cookie disclosure footer on our Site.
A cookie is an electronic file our Site places on your device to store information that makes your visit to our Site more efficient. Cookies let our Site recognize if your computer or mobile device has visited or used our Site before, and what security requirements and browser preferences your computer or mobile device requires. We only use cookies to provide better services and a more effective Site. Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site. For instance, logging into LFCU online or mobile banking requires the use of essential cookies.
We do not store any sensitive information within your cookies. Our Site does not read any information stored in cookies given to you from other websites, except in rare cases where the other website is a provider of information or functionality within our website and that cookie is necessary to make our website function correctly.
Using cookies allows us to enhance your experience in interacting with our Sites, such as by helping recognize your browser the next time you visit and loading previously viewed pages faster. We use cookies to offer you the best possible experience on our Site.
We also use cookies to collect browsing information to improve your overall experience. We use this information to track website usage and compile statistics. This helps us improve the Site, so you will find it more useful and informative, and enable customized promotions you may be interested in. Impression data from cookies, which indicates who has seen advertisements about our products and services on our Sites or third-party websites, may be used to improve our marketing practices.
We also enable cookies to be placed or accessed on your device by third party advertising networks. These kinds of persistent cookies remember the websites you visit, and that information is shared with other parties, such as advertisers. We may use third-party advertising networks to help us deliver tailored online ads to you. To learn more about opting-out of this type of interest-based advertising, please visit the Network Advertising Alliance (NAI) Consumer opt-out website.
We use a tool called Google Analytics to collect information about use of our Site. This tool uses persistent cookies which allow us to measure behavioral information about interactions with our website navigation, applications and forms, as well as errors or disruptions, so we can improve your experience. We may also use this data to create remarketing lists. For site visitors that have opted into Google’s Ad Personalization, we use Google Signals data to retarget and enhance advertising efforts, collect demographic and interest data as defined by your respective personal Google account and to understand how a user reengages with us from multiple devices. The technologies used by Google do not gather information that personally identifies you. Visitors can opt-out of Personalized ads on Google using Google’s Ad Settings.
You can opt out of Google Analytics without affecting how you visit our Site. For more information on opting out of Google Analytics tracking, visit this Google page.
If you have questions, please call us at 800-800-9271, or email libertyfcu@libertyfcu.org.
Rev. 02/2026
